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Group’s Purpose
The Contract and Revenue Management team’s (CRMT) objective is to ensure world-class agreement and revenue recognition program management, as well as to continually improve upon existing programs and to design and implement new operational programs: all while maintaining excellent customer and partner experiences. We are a global organization directly driving Microsoft’s OEM Operations in the Americas and Asia, and partnering closely on our European Operations. This is accomplished through great cross-group collaboration across all worldwide Operations teams as well as working closely with our partnering organizations and of course – The Customer. As a team, we strive to attract, develop and retain great people. We work hard and have fun!!
Job Description
The CRMT Operations Program Manager is accountable for ensuring operational excellence in managing Microsoft’s largest single agreement-to-invoice model. In this highly visible position, you will be a program manager empowered with driving continuous improvement in processes, programs and systems. You will champion OEM Operations internally and with our OEM customers. Demonstrated excellence in driving customer satisfaction is expected and you will lead vendor teams in projects to enhance our execution of OEM programs. You must proactively drive cross-group collaboration across all Operations organizations as well as work closely with Marketing, Legal, Sales, Tax, Policy, Finance and other Operating Centers. You will be accountable for ensuring that the program meets Sarbanes-Oxley and other regulatory guidelines as well as Microsoft’s internal standards and controls.
Desired competencies and characteristics: strong leadership skills, ability to motivate people to achieve objectives, ability to resolve cross-group problems and conflicts, excellent presentation and communication skills, strong strategy skills, strong metrics background, strong financial knowledge, excellent interpersonal skills, strong ability to understand complex systems and interfaces, intermediate interviewing skills.
Requirements / Qualifications
- Six + years related experience in Accounting, Finance, or Operations, including:
o Process improvement
o Personnel strategy
o Financial reporting, budget development
- Strong performance management skills: setting clear goals and objectives, measuring performance.
- Strong working knowledge of contract terms, conditions, mechanisms, and procedures. Proven ability to come up with creative solutions to complex problems by applying knowledge and judgment to identify approach and methods
- Bachelor’s degree required in Business-related field (Operations, Accounting, Finance, Logistics, or IT). Would consider a combination of work/education experience, in lieu of a Bachelor’s degree.
- Excellent presentation and communications skills
Preferences
- Master’s degree or CPA preferred
- Exposure to or certification in six-sigma, lean, or other process improvement methodologies
- Exposure to or certification in project management and resource forecasting
At MSLI, people are the source of our energy. Our benefits plan and resources are designed to keep our most important assets, our employees, healthy, happy, and moving ahead at optimal speed. MSLI benefits are generous and personalized to give our employees the coverage they need to keep them healthy and happy, from our 'Stay Fit' Program to comprehensive health programs. There's making a living. Then there's making living better. Microsoft Licensing, GP can help you do both in a big way.
Microsoft Licensing, GP is an Equal Opportunity Employer and supports Workforce Diversity
For immediate consideration, please click the 'Apply Online' button below.
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