|
|
|
| Job Description: |
9850 Double R Boulevard, Suite 200, Reno, NV 89521
Position: Membership Relationship Associate Job #1002797
WHY JOIN THE HARTFORD?
As a global leader in insurance, asset management and financial service products, we offer professionals every possibility for growth. And whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals. This position is located at Catalyst360° in Reno, NV. Our Customer Contact Center serves as the primary point of contact for AARP members and non-members on all matters related to membership and services relevant to the 50+ population. Representatives will provide members with high quality service that builds relationships, resolves their issues and results in member satisfaction.
WHAT ARE THE RESPONSIBILITIES OF THE POSITION?
Start Date: October 4, 2010
Shift: 8:35 AM – 5:05 PM
Qualified candidates will demonstrate the ability to:
- Identify customer needs and provide prompt resolution to inquiries and problems
- Use strong verbal skills to deal with customers in a confident and persuasive manner
- Capture and enter data clearly and accurately
- Successfully transition escalated member inquiries into positive interactions
- Effectively attend to new and renewing memberships
- Build relationships with customers and create a positive member experience
- Conduct themselves in a professional and courteous manner
- Demonstrate empathy and compassion towards customers
WHAT ARE WE LOOKING FOR?
We offer a diverse working environment and value talented, self-motivated, high energy professionals who want to be a part of a team committed to excellence. The ideal candidates will have following:
· 1-2 years customer service or sales experience
- Call center experience preferred
- Customer service oriented skills and ability
- Ability to communicate clearly and confidently
- Experience using Windows and Internet web browsing computer applications
- Excellent data entry and listening skills
- Ability to multi-task and handle a large number of calls
- Positive attitude and strong interpersonal skills
- Flexibility in the workplace
- BILINGUAL SKILLS A PLUS
WHAT IS THE COMPENSATION OPPORTUNITY?
- $12.02 per hour
- Potential to become a regular employee of Catalyst360° upon successful completion of provisional period
HOW DO I APPLY?
Please follow the prompts to apply online to this position; you will receive updates via the e-mail that you use to apply. Please monitor your e-mail for updates from The Hartford.
We are an Equal Opportunity Employer
Committed to building inclusion and leveraging diversity
|
| |
|
|
|
|
